TABLE OF CONTENTS
- Overview
- Action Name
- Action Description
- Action Details
- Example
Overview
The Say/Play action allows you to provide instructions or information to callers via either text-to-speech or pre-recorded audio. This action is part of an IVR (Interactive Voice Response) system, which helps guide callers through options or deliver important messages.
Action Name
Say/Play
Action Description
This action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller. It can be used for greetings, instructions, or any other information to be conveyed in a phone call.
Action Details
How to Configure
- Say or Play Message: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio).
- Say a message: Input the text you want to convert to speech.
- Play a message: Upload an audio file to be played to the caller.
2. Text to Say: If you selected "Say a message," type the text that the system will read aloud.
3. Language: Select the language in which the message should be spoken. Only English is supported for this
4. Message Voice: Choose whether the voice will be male or female.
5. Number of Loops: Set the number of times you want the message to be played. Default is 1.
| Field Name | Description | Mandatory |
|---|---|---|
| Say or Play Message | Choose between text-to-speech or playing a pre-recorded audio message | Yes |
| Text to Say | The text that will be converted to speech (if text-to-speech is selected) | No (only for text-to-speech option) |
| Language | The language in which the text will be spoken | Yes |
Message Voice | Select the type of voice (e.g., male or female) for the text-to-speech | Yes |
| Number of Loops | Number of times the message should be repeated | No |
Example
If you're setting up a welcome message for a customer service IVR, you might configure it like this:
- Action Name: Welcome Message to the Caller
- Say or Play Message: Say a message
- Text to Say: "Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support."
- Language: English (US)
- Message Voice: Woman
- Number of Loops: 1
Additional Notes
- For pre-recorded audio, ensure the file is in a compatible format (e.g., MP3).
- Adjust the number of loops depending on the type of message and its importance.