• For the Actionera Marketing Portal
  • Not for the Creator Portal


We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.



Important: Ensure you have at least one Number Pool created in order to use this feature.



TABLE OF CONTENTS

  • Key Benefits of Number Pool Support
  • How to Assign a Number Pool to a Voice AI Agent
  • Step 1: Access Voice AI Agent Settings
  • Step 2: Choose or Create a Voice AI Agent
  • Step 3: Open the Phone & Availability Tab
  • Step 4: Assign a Number Pool
  • Step 5: Save the Configuration
  • Related Articles




Key Benefits of Number Pool Support


  • Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.


  • Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.



How to Assign a Number Pool to a Voice AI Agent


Step 1: Access Voice AI Agent Settings



  1. Log in to your Actionera account.
  2. From the left-hand menu, click on AI Agents.
  3. In the top navigation bar, select Voice AI.





Step 2: Choose or Create a Voice AI Agent


  1. Click on + Create Agent to make a new agent, or
  2. Choose an existing one from your Agent List:
    • Click directly on the agent's name, or
    • Click the three-dot menu next to the agent and select Edit.




Step 3: Open the Phone & Availability Tab

  1. Inside the agent editor, click on the Phone & Availability tab.
  2. Locate the section labeled Phone Number / Number Pool.




Step 4: Assign a Number Pool


  1. Click on the Phone Number / Number Pool dropdown.
  2. Select the Number Poolyou want to assign to this Voice AI Agent.
    • Only pre-created number pools will appear in the list.
    • You must create a number pool before this step if none exist.




Step 5: Save the Configuration


  1. After selecting the desired number pool, click the Save button.
  2. Your selected number pool is now successfully assigned to the agent.




Related Articles