The Call Logs feature gives you complete visibility into every call handled by your Voice AI agents. Whether you need to review performance, understand customer interactions, or ensure quality control, Call Logs provide detailed insights in one place.
TABLE OF CONTENTS
- Key Features
- How to Access Call Logs
- Benefits
- FAQs
Key Features
- Phone Number
See exactly who your agents interacted with. You can click the phone number to open the Contact Details page instantly.
- Call Time & Duration
Get accurate information on when the call took place and how long it lasted.
- Actions Triggered
Review the actions performed during the call for better workflow understanding.
- Call Summary
View a concise overview of the call along with all details collected by the agent during the conversation.
- Call Transcript
Access the complete conversation for clarity, compliance checks, and deeper insights.
How to Access Call Logs
- Navigate to the Agent Details page.
- Scroll down to the Call Logs section.
- View all logs neatly organized per agent for quick reference.
Benefits
- Track and analyze agent performance.
- Gain transparency into customer interactions.
- Optimize processes with actionable insights.
Frequently Asked Questions
Q1: Can I download call transcripts?
Currently, call transcripts can be viewed in-app. Download options may be available in future updates.
Q2: How far back can I view call logs?
Call logs are available for all calls handled since the feature was activated.
Q3: Are call logs available for all agents?
Yes, any Voice AI agent with call activity will have logs visible in their Agent Details page.